Help & Support

Check the F.A.Q.'s and/or contact information.

Contact Info

  • For Real Property Tax concerns, call the City Treasurer’s Office - Real Property Tax Division:
    (033) 333-1111, loc. 105
    (033) 337-6748
  • For Registration/Portal concerns, please call the Project Development and Management Team:
    (033) 333-1111 loc. 831,
    (033) 337-1483

Frequently Asked Questions

  • What is the Portal link?

    The page can be accessed via

  • What type of browser can I use?

    The page works on all browsers (Google Chrome, Mozilla Firefox, Opera, etc.)

  • Where can I find my Tax Declaration Number (TDN)?

    Your TDN can be found in your latest Statement of Real Property Tax (see photo below) or your latest RPT payment receipt.

  • How will I know if my registration has been accepted?

    Read and UNDERSTAND carefully the registration guide provided. Updates will be provided on the E-mail account you registered.

  • The photo/s that I uploaded/attached was rejected. What should I do?

    Make sure that your photo does not exceed 5MB. You may re-upload your photo once resized.

  • How long will it take for my registration to get approved?

    Once registration has no lacking/questionable data, turnaround time can be within the day up to two working days. Kindly monitor your registered E-mail account regularly.

  • What should I do when my application got rejected?

    You may register again. Make sure to take note of the comments given via E-mail on why your application got rejected.

  • What cards can I use for the payment?

    All major credit and debit cards are accepted for payment.

  • Are there convenience fees?

    Yes. Credit card payments follow Maya's rate of 0.05 centavos + 1.85% of the charged amount, and the Paymaya App and QR charges PHP 15 (coming soon).

  • Where can I get the official receipt?

    The receipt will be sent via E-mail. You may also request for a hard copy at the City Treasurer’s Office.

  • I have further concerns about the system and my Real Property Taxes. Is there a number I can call?

    Yes, please see the Contact Info section of this page

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